{"id":155,"date":"2018-06-06T14:05:04","date_gmt":"2018-06-06T14:05:04","guid":{"rendered":"http:\/\/hrgods.com\/?page_id=155"},"modified":"2018-06-08T17:56:46","modified_gmt":"2018-06-08T17:56:46","slug":"customer-service","status":"publish","type":"page","link":"http:\/\/hrgods.com\/?page_id=155","title":{"rendered":"Customer Service &#038; Training"},"content":{"rendered":"<h3 class=\"western\" align=\"LEFT\"><span style=\"color: #000000;\"><span style=\"font-size: small;\"><strong><span style=\"font-size: large;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-237\" src=\"http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/startup-day-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/startup-day-150x150.jpg 150w, http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/startup-day-370x370.jpg 370w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>TRAINING CHALLENGE<\/span><\/strong><strong><span style=\"font-size: medium;\"><i> (Post new HCM system implementation):<\/i><\/span><\/strong><\/span><\/span><\/h3>\n<ul>\n<li>Create training programs to ensure that all employees can take advantage of new self-service features now available to them.<\/li>\n<li>Ensure that managers are trained to follow proper procedures for specific to their jobs, regardless of what department they work for (Benefits, Payroll, Finance, Recruiting, Projects, Etc.).<\/li>\n<\/ul>\n<h3 class=\"western\" align=\"LEFT\"><strong><span style=\"font-size: large;\">TRAINING APPROACH:<\/span><\/strong><\/h3>\n<ol>\n<li><span style=\"font-size: medium;\">Identified those processes that created the most confusion and visualized ideal outcomes for Benefits, Payroll, Recruitment, Finance and Projects Departments.<\/span><\/li>\n<li><span style=\"font-size: medium;\">Created step-by-step tutorials and videos for managers and employees. Every possible difficult to remember process <\/span><em><span style=\"font-size: medium;\">(<a href=\"http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/Process-for-Mass-Hire-of-Employees-into-WD.pdf\">Process for Mass Hire of Employees into WD)<\/a><\/span><\/em><span style=\"font-size: medium;\"> or process with multiple decision trees accounted captured in training materials <\/span><em><span style=\"font-size: medium;\">(<a href=\"http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/Training-Materials-Overview.pdf\">Training Materials Overview<\/a>)<\/span><\/em><span style=\"font-size: medium;\">.<\/span><\/li>\n<li><span style=\"font-size: medium;\">Before releasing tutorials, created &#8220;teaser&#8221; videos and materials showing how new processes were easier to manage than old.<\/span><\/li>\n<li><span style=\"font-size: medium;\">Organized 2-week support hotline staffed 24\/7 by HR and other staff to quickly resolve issues\/troubleshoot problems.<\/span><\/li>\n<li><span style=\"font-size: medium;\">Permanent links on corporate intranet allows easy access to training binders &amp; <\/span><strong><a href=\"https:\/\/www.youtube.com\/watch?v=eBmzX6_UxDg&amp;t=135s\"><span style=\"font-size: medium;\">training video<\/span><\/a><\/strong><span style=\"font-size: medium;\"> with click by click tutorials for distribution to hiring managers<\/span><\/li>\n<li><span style=\"font-size: medium;\">Supported hospital-wide training of recruitment staff and hiring managers in the use of Workday for creating requisitions, managing candidate flow, making hires and transfer, promotion and termination of staff.<\/span><\/li>\n<\/ol>\n<h3 class=\"western\" align=\"LEFT\"><strong><span style=\"font-size: large;\">TRAINING RESULTS:<img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-238 alignright\" src=\"http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/finish-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/finish-150x150.jpg 150w, http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/finish-300x300.jpg 300w, http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/finish-768x768.jpg 768w, http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/finish-1024x1024.jpg 1024w, http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/finish-370x370.jpg 370w, http:\/\/hrgods.com\/wp-content\/uploads\/2018\/06\/finish-60x60.jpg 60w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/span><\/strong><\/h3>\n<p align=\"LEFT\"><span style=\"font-size: medium;\">Minimal issues with change to new HCM system as employees and managers had already &#8220;bought into&#8221; the benefits of new system. Multiple click-by-click tutorials, quick overviews and training videos made it easy for staff to find information needed and &#8220;cookbook&#8221; difficult or easily forgotten processes.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TRAINING CHALLENGE (Post new HCM system implementation): Create training programs to ensure that all employees can take advantage of new self-service features now available to them. Ensure that managers are trained to follow proper procedures for specific to their jobs, regardless of what department they work for (Benefits, Payroll, Finance, Recruiting, Projects, Etc.). TRAINING APPROACH: &hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":123,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-155","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/hrgods.com\/index.php?rest_route=\/wp\/v2\/pages\/155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/hrgods.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/hrgods.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/hrgods.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/hrgods.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=155"}],"version-history":[{"count":6,"href":"http:\/\/hrgods.com\/index.php?rest_route=\/wp\/v2\/pages\/155\/revisions"}],"predecessor-version":[{"id":239,"href":"http:\/\/hrgods.com\/index.php?rest_route=\/wp\/v2\/pages\/155\/revisions\/239"}],"up":[{"embeddable":true,"href":"http:\/\/hrgods.com\/index.php?rest_route=\/wp\/v2\/pages\/123"}],"wp:attachment":[{"href":"http:\/\/hrgods.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}